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At Maneki Casino, we take responsible gaming seriously. We want all our players to have a safe and enjoyable experience while playing on our platform.
Self-Exclusion
If you feel that your gaming habits are becoming problematic, we encourage you to self-exclude yourself from our site. This will block your access to the website for a period of time ranging from 1 week to permanently.
To initiate self-exclusion, please contact our support team via live chat or email. We will guide you through the process and ensure that your account is blocked as requested.
Deposit Limits
We understand that managing your gaming finances can be challenging. That's why we offer deposit limits on a daily, weekly, or monthly basis. This allows you to set a limit on how much you want to spend on our platform, helping you maintain control over your finances.
To set a deposit limit, please log in to your account and navigate to the "Account" section. From there, click on "Deposit Limits" and follow the instructions to set your desired limits.
Loss Limits
In addition to deposit limits, we also offer loss limits. This feature allows you to set a maximum amount that you are willing to lose on our platform within a specified period of time. If you reach this limit, you will be notified and prevented from continuing to play until the limit is reset.
To set a loss limit, please log in to your account and navigate to the "Account" section. From there, click on "Loss Limits" and follow the instructions to set your desired limits.
Time-Out
If you need a break from gaming or want to take some time off, our time-out feature is here to help. You can choose to block access to our site for a period of 1 week, 1 month, or 3 months. This will give you the opportunity to reassess your gaming habits and come back when you're feeling refreshed.
To initiate a time-out, please contact our support team via live chat or email. We will guide you through the process and ensure that your account is blocked as requested.
Responsible Gaming Tools
We offer a range of responsible gaming tools to help you maintain control over your gaming habits. These include:
We also provide links to reputable organizations that specialize in problem gaming, such as Gamblers Anonymous and the Canadian Council on Problem Gambling.
Reporting Concerns
If you have concerns about a player's gaming habits or believe they may be struggling with problem gaming, please contact our support team via live chat or email. We take all reports seriously and will work with the player to address any issues.
Our Commitment to Responsible Gaming
At Maneki Casino, we are committed to providing a safe and responsible gaming environment for all our players. We believe that gaming should be enjoyable and entertaining, but also want to ensure that it does not negatively impact your life or relationships.
If you have any questions about our responsible gaming policies or features, please don't hesitate to contact us. We're here to help.
